FAQ

All Centy pull-back toys are designed for children aged 3 and above. They are CE and EN71 safety certified with non-toxic paint, smooth edges, and no small parts that pose choking hazards.

No — every Centy toy uses a pull-back mechanism. Just pull the toy backwards, release it, and watch it zoom forward. No batteries, no charging, no screens. Pure mechanical fun.

Every kit includes a guided play system with age-appropriate activities designed to be completed in 15-minute sessions. These activities build focus, creativity, spatial thinking, and hand-eye coordination — all through screen-free play. No prep required for parents.

Centy toys are made from child-safe ABS plastic with die-cast metal components. They feature authentic detailing, non-toxic paint, and are built to withstand years of play. Each toy is a 1:32 scale miniature.

The Heritage collection features iconic South Asian vehicles — auto-rickshaws, Ambassador taxis, public trucks, and more. These toys connect generations by bringing the vehicles many parents grew up with to their Canadian-born children.

We ship from our warehouse in Ontario, Canada. All orders are processed within 1-2 business days.

Standard shipping takes 2-5 business days across Canada. You'll receive a tracking number via email once your order ships.

Yes — free shipping on all orders over $75 across Canada. Orders under $75 have a flat shipping rate calculated at checkout.

Currently we ship primarily within Canada. For international orders, please contact us at our contact page and we'll do our best to accommodate your request.

Once your order ships, you'll receive an email with your tracking number. You can also visit our Track Order page to check your delivery status.

We offer a 30-day money-back guarantee on all purchases. If you're not satisfied with your order, contact us within 30 days of delivery for a full refund. Items must be in original condition.

We're confident your child will engage, learn, and build new skills with our toys. Every kit is designed for screen-free play that makes a real difference in focus, creativity, and confidence.

Email us via our contact page with your order number and reason for return. We'll send you instructions within 24 hours. Return shipping costs are the responsibility of the customer unless the item arrived damaged.

Visit our Build & Save page, pick 3, 4, or 5 toys, and save automatically. 3 toys = 10% off, 4 toys = 15% off, 5 toys = 20% off. Each kit includes the skill-building play system.

Yes — you can add gift wrapping to any bundle order during checkout. Our packaging is already gift-ready, but the gift wrap option adds a special touch for birthdays and holidays.

Yes — we supply Canadian toy stores, gift shops, and retailers. Contact us via our wholesale enquiry form for competitive bulk pricing.