Shipping & Returns
Policies
Shipping & Returns
Shipping
Where we ship: All provinces and territories across Canada.
Processing time: 1-2 business days. Orders placed before 2 PM EST on weekdays ship same day.
Delivery time: 2-5 business days standard delivery.
Free shipping: On all orders over $75 CAD.
Tracking: You'll receive a tracking number via email once your order ships. You can also check status on our Track Order page.
30-Day Money-Back Guarantee
We want you to be completely happy with your purchase. If for any reason you're not satisfied, we offer a hassle-free return policy.
Return window: 30 days from the date of delivery.
Condition: Items must be in their original packaging and unused condition.
How to return: Contact us via our contact page with your order number. We'll respond within 24 hours with return instructions.
Refund processing: Once we receive and inspect the returned item, your refund will be processed within 5-7 business days to your original payment method.
Return shipping: Customer is responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We'll send a free replacement or issue a full refund — no return needed.
Have a question about shipping or returns? Contact us — we typically respond within 24 hours.